CRM Program Manager - North America
Farmington , Connecticut
November 24, 2017
Otis, a United Technologies company, is the world leader in reliable, efficient and technologically advanced elevators, escalators and people-moving systems. For more than 160 years, Otis has helped make modern life possible. Otis now moves more than 2 billion people each day. Our revolutionary Gen2® elevators, NCE "green" escalator and digital focus have clearly set the industry standard for innovation, safety and performance. We are proud to have a global team supporting over 66,000 employees that continues to rise to the challenges of a fast-moving company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures. So just imagine where we can take you!

  • Manages overall regional program schedule, budget and delivery in a region
  • Ensures alignment to global service strategy
  • Responsible for project setup, incl. project organization, roles and responsibilities, project plan and project schedule
  • Negotiates and coordinates project resources for successful project delivery
  • Proposes and aligns project objectives and project approaches with business project sponsors and other stakeholders
  • Supervises project through all project phases and ensures adherence to project management methodology
  • Manages suppliers delivering program components and coordinates closely with supplier delivery and project management
  • In cooperation with supplier project manager brings decisions, which cannot be made by project team to the project / program steering committee and proposes / recommends alternatives on behalf of the project team
  • Ensures that delivered solution meets project objectives
  • Manages project dependencies
  • Manages project risks and issues
  • Assigns project tasks and issues for resolution, including responsibility for task prioritization
  • Establishes efficient project controls and change management approaches
  • Leads program / project meetings with work stream leaders
  • Reports out project status to key stakeholders and project / program steering committee
  • Coordinates cross-functional project resources
  • Coordinates with PMO, solution build and deployment leads
  • Ensures project compliancy with company policies and passport / SDLC process
  • Plays an active role in program change management
  • Work with global \\ local IT teams and vendors to ensure project milestones are reached

  • Strong project and larger program management skills, supported by 8+ years of experience
  • Strong communication skills
  • Ability to resolve project conflicts
  • Team leadership skills
  • Business judgment and ability to develop project delivery strategy
  • Analytical thinking
  • Experience with complex CRM programs
  • Overall cross-functional knowledge in areas of sales, call center, field service, systems implementation and integration
  • Ability to efficiently address functional topics with functional and technical subject matter experts
  • Experience in CRM
  • Experienced in management of multi-vendor projects

  • Bachelor's degree
  • PMP Certification a plus

United Technologies Corporation is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.

A little about us:
Otis Elevator Company is the world's largest manufacturer and maintainer of people-moving products, including elevators, escalators and moving walkways - a constant, reliable name for more than 160 years.

Know someone who would be interested in this job? Share it with your network.