At Johnson Controls, we're shaping the future to create a world that's safe, comfortable and sustainable. Our global team creates innovative, integrated solutions to make cities more connected, buildings more intelligent and vehicles more efficient. We are passionate about improving the way the world lives, works and plays. The future requires bold ideas, an entrepreneurial mind-set and collaboration across boundaries. You need a career focused on tomorrow. Tomorrow needs you.
The Billing Administrator approves and enters data associated with preparing receivable invoices for an assigned queue of customers in a fast pace office environment. Assist internal and external customers regarding billing inquiries while ensuring to accuracy, accountability, and timeliness to the customer.
Duties and Responsibilities:
Ensures billing parameters match the customer's Contractual Agreement as applicable.
Document / verify requested changes to customer billing parameters
Provide internal/external communication on accounts billing status discussions via meeting(s), conference calls and written communication
Maintain documentation in designated centralized customer file
Utilizes multiple TycoIS systems to ensure accurate billing of invoices
Use creative techniques and flexibility to provide any specialized billing requests of the customer within TycoIS systems.
Review and contribute to daily, weekly, and monthly reports.
Other duties as assigned.
Associates Degree or equivalent
3-5 year Billing experience
3-5 year Customer Service experience
Experience in high volume invoicing call center or similar environment
Intermediate computer knowledge, specifically Microsoft Office Suite
Attention to Detail, Analyzing Information , Reporting Skills, Strong Customer Service, Intermediate Microsoft Office Suite with Intermediate Excel skills, Organization, PC Proficiency, Deadline-Oriented, Research Skills, Thoroughness, Time Management, Must be able to understand and prioritize to meet deadlines, Must be able to work independently
A little about us:
We’re shaping the future. Together, let’s make a world that’s safe, comfortable and sustainable. Tomorrow needs you.