Job Summary: Supervises and provides leadership to a staff of Telesales Representatives who sell and promote products to customers, explain and resolve customer issues, and provide product quotes and enroll customers, within an inbound/outbound call center.
Functional Responsibilities: Coaches and develops Telesales Representatives to reach or exceed productions goals. Identifies training needs and evaluates and provides training to staff. Monitors calls and provides feedback to staff. Tracks departmental and individual sales goals and service objectives. Identifies and implements process improvements and/or modifications to achieve objectives. Monitors the quality of new business policies and endorsements. Interprets and administers company and departmental policies and procedures. Performs other duties as assigned or requested.
Supervisory Responsibilities: Full people management responsibility, including hiring, firing, promotions, performance and compensation management, and training and development.
Typical Experience: High School diploma or equivalent, Bachelor's degree preferred. 5+ years of related work experience. Property and Casualty licenses.
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
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