Key responsibilities include the following: -Interface with customers via phone, email and in person to provide overall customer satisfaction. -Accurate and timely processing of customer orders to ensure satisfaction. -Promptly respond to customer inquiries regarding product, service and account. -Handle and resolve customer complaints in professional manner. -Obtain and evaluate all relevant information to handle product inquiries. -Provide pricing, service and delivery information to customer in timely manner. -Regular and accurate maintenance of customer account information in database. -Direct communication with sales representatives to provide accurate information regarding samples, customer orders and inventory levels. -Strong time management skills to meet team and individual deadlines. -Record details of customer interactions in Salesforce for future reference by CS Department or other departments within the company. -Follow up within 24 hours of all customer request. -Work cross functionally to provide necessary customer information and assistance to Regional Sales Managers, and sales rep. -Provide feedback and recommendations to Customer Service Manager to improve processes and customer service efficiencies. -Communicate and coordinate customer order requirements effectively with distribution center and 3PL partners. -Flexibility to adjust and adapt to meet customer needs as well as internal requirements.