Adecco is assisting a local client in recruiting for a detail-oriented Customer Service Representative in Redlands. This is for a temp-to-hire opportunity that will give you valuable experience to enhance your career. Successful candidates must have excellent verbal skills, be reliable and able to provide outstanding customer service. If you meet the qualifications listed below please Apply Now!
Responsibilities for this Customer Service Representative Job include:
•Processes orders for material or merchandise received by mail, fax, e-mail, EDI or telephone from customer or company employee.
•Compiles sorts and verifies accuracy of data to be entered.
•Examines records such as bills, computer printouts, bills of lading and related documents and correspondence and informs customer of unit prices, shipping dates, anticipated delays and any additional information needed by customer using mail, e-mail or telephone.
•Enters order into automated system and computes total cost for customer. Records or files copy of orders received as requested.
•Confers with warehouse or common carrier personnel to expedite or trace missing or delayed shipments.
•Compiles statistics and prepares various reports for management.
•Investigates overdue and damaged shipments or shortages in shipments for customers and/or common carriers.
•Analyzes complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation, updating customers on a timely basis.
•Provides back up support for all accounts other than primary.
- High School Diploma or GED
- A minimum of 2(two) years' experience in customer service
- Excellent verbal and written communication skills
- Make good decisions and resolve issues in a clear, calm, and diplomatic matter
- Computer literate - Proficient with Email, Microsoft Word and Microsoft Excel
- Experience with AS400 or any Warehouse Management System (WMS)
- Able to work in a team environment
Adecco provides one of the most comprehensive benefits package in the industry to contract workers. Benefits are available to you as a contractor after one week of employment.
Click on Apply Now to be considered for this Customer Center Representative job in Redlands or any related opportunities with Adecco.
Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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