The CSR- AR Collector is responsible for the daily tasks related to collection efforts of a portfolio of customer accounts. The CSR - AR Collector will effectively communicate and support the Division's collection goals, while providing quality customer service. Collection efforts are time sensitive, requiring excellent skills in organization and management of time, efforts, and resources.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Include the following:
•Identify account risks, potential credit problems, disputes, and other customer issues. Generates reports and communicates potential risks to Division Accounts Receivable Supervisor, as well as field contacts (Branch Manager, Account Manager, Area Sales Manager). Escalate significant matters to Division Accounts Receivable Supervisor.
•Contact customers regarding invoices / accounts which are past due. Provide information as requested in order to facilitate a quick remittance. Obtain future pay information.
•Documentation is critical, log conversations, e-mails and other communications. Organize documentation as to facilitate follow-up efforts. Initiate appropriate follow-up action on mail returned as undeliverable.
•Maintain quality relationships with branch managers, account managers and area sales managers. These relationships can be critical with collection efforts. Involve regional managers when possible and keep them informed of issues at all times.
•Prioritize portfolio so that collection efforts result in maximum benefits. Watch for key indicators that a customer account is falling behind, becoming delinquent.
•Review CS2 education courses frequently so that collection efforts enhance the customer relationships.
•Special projects and other duties as assigned.
EDUCATION and/or EXPERIENCE:
•High school diploma or equivalent.
•1 -3 years of commercial collection experience.
•Understanding of quality customer service and the relationship to collection efforts.
•Strong computer skills. Experience with SAP and/or ERP systems a plus.
•Ability to manage multiple priorities.
•A proven track record of success in prior credit and collection roles, a plus.
•An ability to see the credit operation as a financially oriented customer service function which balances cost control with support for the business.
•The successful candidate must have a strong "client service" mindset and the ability to use collaborative and non-adversarial approaches in achieving diverse goals.
PERSONAL CHARACTERISTICS: The successful candidate will possess:
•Good organizational and people skills. The ability to work and navigate within a complex matrixed organization.
•Strong communication and customer service skills and a quality mindset.
•The ability to adapt to a rapidly-changing environment and understand/utilize new technologies and tools.
PHYSICAL DEMANDS: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
•Able to talk, hear, walk sit; use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
•Specific vision abilities to include close vision, distance vision, color vision, peripheral vision, depth perception.
EOE AA M/F/Vet/Disability
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability
A little about us:
Airgas is a company of hardworking men and women dedicated to helping our customers succeed.