CSR Customer Support Real Estate
Location: Warrenville, Illinois
Posted: November 25, 2016
Reference ID: 216454235
The Adecco National Service Delivery Center is currently recruiting for a Customer Support Representative (Real Estate, Land Titles) in Warrenville, IL. This position is for Adecco's global client. It is a great opportunity with a well-established company and offers a competitive W-2 compensation and benefits package. Job Location: Warrenville, IL Relocation: No relocation assistance is available Remote: Onsite Only Length of W-2 position: 5 Months with typical, possible extension available Experience Level: 2+ Years of work experience Education Level: Bachelor's Degree Pay Rate: $14.90 / Hour W-2 with Candidate benefits package available Position Type: W-2 Only no corp-corp or third party please Adecco does not sponsor Visa candidates at this time. To be considered for this position, you must have the legal right to work in the US without sponsorship To Apply: Apply Online by selecting "Apply Now" or email your resume directly to the recruiter: Cynthia Rincavage at: (Cynthia.Rincavage@adeccona.com) Overview: Service-related call center or non-call center environments. Perform a host of customer service duties such as receiving calls and requests from the general public, real estate agents/brokers or other agencies. This position will schedule closings and take information for title changes and update titles and forms per request. *** There will be a typing test required for Candidates who are interested, and the results along with the Candidate resume will be sent to the client for consideration *** • Interfaces with customers to resolve 1st and 2nd tier/escalation customer service calls/queries/problems. • Verifies contacts and account information. • Examines customer problems and implements appropriate corrective action to respond to customer requests. • Escalates queries/requests for action as appropriate to Supervisor and/or Field locations for immediate action. • Maintains and creates logs, reports, records and files. • Investigates, analyzes, coordinates and tracks complex customer issues and problems. • Makes proactive calls to determine accounts requiring close attention, identifies problems and works through to resolution. • May interface with offshore call center to answer questions on process or specialized situations • May prepare customer billings, answer questions about billing, and coordinate resolution of billing issues with collections and/or other departments. • May do order fulfillment. Receive orders, reconcile information, track on spreadsheets, and follow up with customers. • Individual is responsible for adhering to First American Corporation's and department's compliance and information security policies, practices, and procedures in the performance of the role. • Calls and issues are predominantly routine, but may require deviation from standard screens, scripts and procedures. • May assess needs and suggest/promote alternative products and services. • Follows established company/department guidelines/procedures and may make recommendations to department policies and procedures. • Errors are easily detected and corrected but may cause moderate loss of time or customer/user dissatisfaction. • Coordinates with other functions/departments as required. Required Skills: • 2+ years of work experience and Strong customer service orientation • Must be able to work in a fast paced environment • Ramp up is approximately 60 days (training) Attendance will be extremely important for these success of this assignment • MUST be comfortable with high call volume • MUST be able to Multi Task - Staff will work on dual monitors and navigating multiple program while talking to customers. • Attention to details is extremely key for the this role (it will be in your best interest to review resumes for any format, spelling and grammar errors prior to submission) Adecco offers Consultant benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Adecco Group is an Equal Opportunity Employer. All applicants required pass a Criminal Background and Drug screen prior to employment. Equal Opportunity Employer Minorities/Women/Veterans/Disabled Cynthia Rincavage, National Technical Recruiter Adecco Staffing USA Cynthia.Rincavage@adeccona.com Let's Link Up! www.linkedin.com/in/cynthiarincavage Other Jobs I'm Working On: https://www.adeccousa.com/job-seekers/pages/search-results.aspx?kws=Rincavage&cty=&stt Visit us @ www.adeccousa.com The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions.