CSR II
Location:
Tulsa , Oklahoma
Posted:
December 22, 2016
Reference:
1929149883
As a leader in insurance, MetLife never underestimates the significance of the impact made by associates. We are the country's number one underwriter of employer-sponsored programs, insuring over one million automobiles and homes in the US through group plans. We are also the 11th largest provider of personal lines, auto, homeowners and related insurance. How do we do it? The associates, of course!

Career Opportunity:
We are actively hiring Customer Service Representative for our Group Life Product line with our Tulsa team! As a Customer Service Rep, you will receive in-bound customer service inquiries via the telephone and/or email and resolve problems by putting customers at the heart of all you do. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers' needs and wants, and a focus on delivering solutions that meet those needs, you will deliver a service experience that exceeds expectations and makes it easy for customers to do business with us.

Candidates have been identified
Job Location
United States : Oklahoma : Tulsa

Alternate Job Location
Not Applicable : Not Applicable

Job Description
  • Respond to customer requests via telephone or email, providing excellent service to MetLife's customers who have insurance or other financial service products or benefit plans.
  • Research requests regarding various product aspects, policy provisions, claim status, basic procedures, etc.
  • Efficiently process transactions and refer requests for other policy modifications to appropriate areas. Track responses to ensure completion.
  • Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy.
  • Support special product and/or service campaigns as needed, or if solicited by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer's inquiry.
  • Perform these responsibilities in a consistent, professional manner while exercising strong verbal, interpersonal and high quality service skills.

Required Qualifications
  • High School diploma.
  • 1+ years of customer service experience.
  • 100% attendance requirement during the 8 weeks of mandatory classroom style training 8 AM to 4:30 PM, Monday - Friday.
  • An ability to work an 8 hour shift during the hours of operation of 7 AM to 10 PM Monday - Friday; must be flexible in regards to overtime & shift worked, which may change based on business needs.
  • In order to post for this position, you need the proper work authorization to work in the country where the position is located and not require relocation assistance
Preferred Qualifications
  • Some college experience or a trade or professional certification.
  • Insurance or Financial Services industry experience.
  • Prior Call Center experience is highly preferred.
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative, claims, underwriting and marketing functions.
  • A passion for serving customers and a personal commitment to following through in a dynamic, fast-paced environment.
  • Strong computer/keyboard skills as well as solid math, analytical and problem solving skills.
  • Superb listening skills and professional oral & written communication skills with an ability to inspire trust and accountability though an empathetic communication style which promotes a quality image of MetLife.

Business Category
Global Tech & Ops

Number of Openings
4
 
 
MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.
MetLife maintains a drug-free workplace.
Note to Mobile Users: If viewing on a mobile device and would like to apply, please email the job to yourself and complete the application from a desktop/laptop.
Note to Desktop/Laptop Users: For immediate consideration, click Apply Now button below. You will be directed to complete an on-line profile which takes 10 - 15 minutes to complete. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job. 
Internal Use Only: 04M   

A little about us:
MetLife offers life insurance, disability income insurance, car insurance, employee benefits and more.

Know someone who would be interested in this job? Share it with your network.