Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries.
Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile.
The **Customer Service Representative/Warehouse II** is responsible for performing a variety of customer service/office administration and warehouse duties related to the operation of a Sales Service Center.
+ Performs various customer service duties such as: waiting on customers, assisting customers in determining order requirements, answering customer inquires, providing samples, providing direction/selection assistance, completing sales transactions, and accepting payments.
+ Addresses and resolves customer complaints (returns and order errors).
+ Performs various office administration duties such as processing payments and receipts, reconciliation of DSR’s and cash box, preparation of bank deposits, balance petty cash box, prepares various performance reports, updates customer master file and creates vendor orders.
+ Performs various product order duties such as entering customer orders, creating plant/RDC orders, and completing stock replenishment orders.
+ Waits on customers and prepare sales slips.
+ Produces daily sales reports.
+ Trains and provides assistance to CSR’s and warehouse associates.
+ Performs a variety of warehouse duties such as pull/assemble customer orders, check outbound orders for accuracy/completeness, inventory stock checks, restock and label vendor product, maintain displays (tools, caulk, etc.), move, store, and replenish material, and conduct daily cycle counts.
+ Operates forklift equipment.
+ Performs receiving duties such as receive and unload inbound material, process inbound shipments, stock material, process customer returns and notify management of damaged shipments for freight claims.
+ Maintains clean and organized facility by sweeping, trash removal, etc.
+ Maintains a safe working environment by obeying all safety rules as outlined in the Safety Program and by reporting all accidents, unsafe conditions and acts to Management.
+ Performs other related duties as required.
**Education and Knowledge:**
+ Requires high school diploma or GED
+ Forklift Operator Certification (Optional)
+ 3 years customer service/warehouse experience
+ Customer service experience preferred but not required
+ Time management
+ Computer skills
+ Detail oriented
+ Customer service
+ Safety conscious
**Other Pertinent Job Information:**
While performing the duties of this job, the associate is regularly required to stand, use hands, and reach with hands and arms. The associate is required to walk, stoop, kneel, crouch, or crawl. The associate may be required to sometimes sit, climb or balance. The associate may lift and/or move up to 80 pounds. Specific vision abilities required by this position includes close vision, peripheral vision, and ability to adjust focus. While performing the duties of this job, the associate is regularly exposed to moving mechanical parts. The associate is occasionally exposed to fumes or airborne particles. The associate may be exposed to a wide range of temperatures. The noise level is usually loud. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
**We offer competitive salary and a comprehensive benefits package, career opportunities, and an environment of creativity and growth.**
+ Company Match on 401k
+ Employee Purchase Discount
+ Tuition Reimbursement
**Dal-Tile is a proud supporter of our U.S. military, veterans and their families - Thank You for Your Service! Active military, transitioning service members and veterans are strongly encouraged to apply.**
**Mohawk Industries, Inc. is an Equal Opportunity Employer committed to an inclusive workplace and a proud Drugs Don’t Work participant (EOE Minorities/Females/Protected Veterans/Disabled)**
**Job ID** _2016-28952_
**FLSA Status** _NonExempt_
**Business Site** _US_ _-_ _MA_ _-_ _WOBURN_
A little about us:
Mohawk Industries, Inc. is the world's largest flooring company, with operations in North America, Europe, Asia and Australia. We have a military to civilian job translator on our veteran career page. Check it out.