Custom Order Engineer
Sumter , South Carolina
October 21, 2017
Eaton in Sumter, SC is seeking a Custom Order Engineer.
Engineers customer orders including detailed review of layout and application of equipment, wiring and component selection, reconciles pricing and delivery requests, and performs various phases of order management from reconciliation through engineering and manufacturing information (MI) generation.
Job Responsibilities:
  • Engineers customer orders including detailed review of layout and application of equipment, wiring and schematic development, component selection, and verification of applicable codes and standards.
  • Reconciles pricing and lead time requests of incoming orders, using information supplied through Bid Manager, Vista and other communications from field sales and/or channel partners.  Verifies that the plant's manufacturing capabilities can support lead-time requests.
  • Verifies that complete and accurate order entry information has been received from field sales and/or channel partners on incoming switchboard orders.  Responsible for communicating to and following up through appropriate channels on any discrepancies and facilitating efficient downstream order processing. Supports field sales and channel partners on post order entry issues.
  • Prepares Manufacturing Information (MI) for less complex switchboard configurations, utilizing MI Manager, AutoCAD, and Plant Order Manager as required.
  • Provides input to the Bid-Man development team on design and pick table enhancements that help minimize front-end cycle time and improve Quality.
  • Provides input to P&S MEDD department on new product application needs and designs as well as design refinements.
  • Interface with customers, channel partners, Field-Sales, and EatonCare through participation in plant visits, training support and customer events.
  • Schedule orders for production.  Reconcile customer requested ship dates with product line standard lead times and manufacturing capacity.   Utilize AS400 programs (OMS and Allocation System) as well as Microsoft Excel to accomplish scheduling.
  • Request and verify information for order release and processing.
  • Perform rescheduling duties and advise AWSD to field sales/EatonCare/channel partner or end use customers as required
  • Retrieve, match, and route order change notice information.
  • Expedite and follow critical orders.
  • Maintain order files in the computer and be familiar with computer based information as it relates to customer schedule and dates. Execute order management functions using VISTA, Order Management System (OMS), AS-400 and Bid Manager computer systems.
  • Process and follow ship shorts.
  • Expedite material shortage requirements with Supply Chain Department.
  • Facilitate corrective action process for in-process orders as required to minimize impact on customer promise dates.


Basic Qualifications
  • Bachelor’s degree in Engineering from an accredited institution
  • Must be legally authorized to work within the United States without company sponsorship


Preferred Qualifications
  • Experience with MRP/ERP Systems
  • Experience with Eaton systems: VISTA, Bid Manager, AS-400, ENOVIA & DMM
  • Demonstrated proficiency in Microsoft Office (Outlook, Word, Excel & PowerPoint)
  • Demonstrated technical and application knowledge of switchboards
  • Demonstrated proficiency in verbal & written communications, organizational & computer skills

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information, visit At Eaton we see things differently. We see opportunities to innovate, go above and beyond, and we work hard because what we do reflects who we are. If you see things differently – if you’re determined, motivated and focused on improving the world around you – then it’s time to see where a career at Eaton can take you. For more information visit www.

Job: Engineering

Region: North America – US/Puerto Rico
Organization: ESSG CDPAD Comml Distrib Prods Assy Div

Job Level: Individual Contributor
Schedule: Full-time
Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No
Does this position offer relocation?: Relocation from within hiring country only
Travel: No

A little about us:
Eaton is a global technology leader in power management solutions. We make power operate more efficiently, effectively, safely & sustainably.

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