Customer Assistant Representative
Location:
Barre , Vermont
Posted:
October 17, 2017
Reference:
212684

Equal Opportunity Employer/Disability/Veterans

 

 

 

The Customer Assistance Representative Sr (CAR) will provide a high level of customer service by assisting both internal and external customers, primarily face-to-face, supporting their branch and rental needs. The CAR will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a non airport branch location.

 

This position is part time a maximum of 25 hours per week.


Responsibilities:
  • Greet all customers using prescribed, appropriate dialogue as they arrive on the lot.
  • Remind customer to check for personal belongings. Identify any items found in the vehicle with a unit number, date, time and turn into lost and found.
  • Advise and review rental charges; and provide an accurate receipt to the customer.
  • Provide information in a professional and courteous manner regarding transportation to the airport terminal. Thank customers using the prescribed dialogue.
  • Inquire about service, satisfaction and document dissatisfaction.
  • Discreetly check vehicle for damage on incoming vehicles and direct customer to counter for completion of damage/loss report.
  • Use of proper statement to determine if vehicle is being returned with full tank of gas.
  • Complete a service alert for any mechanical and or body damage communicated by the customers.
  • Identify vehicles, which are on system hold for turnback, time or mileage, recall, or any other special lock and verify their movement to the proper lot location.
  • Identify and tag vehicles that have been flagged for grounding or preventative maintenance and verify their movement to the proper lot location.
  • Keep lot organized for ease of access and traffic flow.
  • Understand the CDW/Emerald Aisle/Choice process; knowledge of the rental/return documents, fuel services, days/extra hours/surcharges and optional coverages.
  • Understand the damage loss report reporting procedure.

Qualifications:
  • Must have a high school diploma or GED
  • Must be at least 18 years old 
  • Must have at least one year of customer service experience
  • Must live within one hour commute of Barre, VT or be moving to this location within 30 days of applying.  
  • Must be authorized to work in the U.S. and not require sponsorship now or in the future
  • Must be willing to accept a part time position with a maximum of 25 hours per week
  • Apart from religious observations, must be flexible to work within Monday through Friday 7:30am-6pm and rotating Saturdays and Sundays 9am-1pm
  • The ability to operate a motor vehicle is an essential function of this position. Applicants must have a valid, unrestricted driver's license.

A little about us:
Integrity. Responsibility. Team spirit. At Enterprise, we were founded on the same values that defined your military career.

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