Customer Care Advocate

  • Company: Adecco
  • Location: Milwaukee, Wisconsin
  • Posted: January 12, 2017
  • Reference ID: 198602068
Adecco is currently hiring for a full time Customer Care Advocate II in Milwaukee, WI. This position pays $19.00 per hour.
Key Accountabilities
• Answer inbound calls and manage email as well as other electronic communications in a fast-paced call center environment
• Receive, process and follow-up on customer orders as well as order changes to include quotations, pricing, availability, order follow-up and confirmation of shipment dates
• Provide timely updates on order status, scheduled shipment dates and other customer related inquiries as required
• Responsible for initiating and processing returns through final resolution
• Support Account Executives to ensure highest level of customer satisfaction as well as to proactively identify issues based on customer interactions
• Effectively communicate with internal and external customers
Job Requirements
• High School diploma required
• College degree or equivalent work experience preferred
• Previous customer service experience preferred
• Demonstrated proficiency in keyboarding skills, Windows operating systems, Microsoft applications and
• Must have experience in SAP
Specific Skills Requirements
• Demonstrated mechanical or technical aptitude
• Capabilities and Success Factors
• Demonstrated ability to meet aggressive deadlines and work with a minimal amount of supervision
• Strong project management skills
• Excellent communication/interpersonal skills
• Ability to work in a highly dynamic team and fast-paced environment with continuous challenges
• Team oriented with the ability to influence others
• Strong communication and employee relations skills
• Desire to increase amount of accountability within the organization

Adecco provides one of the most comprehensive benefits packages in the industry to contract workers.

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