Customer Care Rep - The CARE Representative is a cornerstone of the CARE Team, working with our clients and their employees to provide relief on benefit related matters.
- Take inbound and place outbound calls to clients and their employees
- Respond to all requests within 24 hours
- Prioritize and manage individual work load on a daily basis
- Assist employees with questions and issues regarding their personal benefits package
- Accurately maintain employer databases, including timely documentation of all correspondence
- Exceptional customer service ability
- Strong clerical skills
- Excellent written communication skills
- Ability to maintain strict privacy standards
- Ability to organize, plan and prioritize workflow
- Familiarity with medical/insurance terminology a plus
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.