Customer Care Representative
Location: Sun Prairie, Wisconsin
Posted: January 28, 2017
Reference ID: 1401289054
Adecco's Service Delivery Center is assisting one of our high profile clients who is considered to be a leading, global insurance / reinsurance firms, in staffing a contract position for a Customer Care Representative in Sun Prairie, WI.
Position: Customer Care Representative
Location: Sun Prairie, WI
Duration: Six Months
To provide excellent service to callers regarding claims for multiple lines of business; to expedite the claims application process and provide detailed claim notes on all calls; to resolve issues with one call/one-person response; and to direct calls to appropriate escalation path as needed.
Acts as primary liaison with callers; follows client specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Educates and informs the customer via multiple communication channels about documentation required to process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written application information that meets both the internal and external customer's requirements accurately into the claims management system.
Assigns new claims to the appropriate claims handler.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Skills & Knowledge
Knowledge of medical terminology
Understanding of claims management
Excellent oral and written communication skills
PC literate, including Microsoft Office products
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
EDUCATION AND SKILLS OVERVIEW:
High school diploma or GED required. College courses preferred Experience
One (1) year customer service experience or equivalent combination of education and experience required. Inbound call center experience preferred.
How to Apply
Click on "Apply Now" to be considered for this position or any other opportunities with Adecco.
If you have any questions surrounding the application process, please feel free to Arielle Thurston Arielle.Thurston@adeccona.com or 631-844-4993.
Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above. For other opportunities available at Adecco go to www.adeccousa.com.
The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities.
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