Customer Care Retention Specialist

  • Company: Adecco
  • Location: Plainview, New York
  • Posted: January 10, 2017
  • Reference ID: 756110351
Adecco is currently assisting a local client in their search to fill multiple Customer Service Representative - Call Center jobs in Plainview, NY. Apply Now if you meet the qualifications below!

Responsibilities for this Customer Service Representative - Call Center job include:

- Interface with the customer in a professional and friendly manner to solve problems, answer questions and successfully retain customers
- Successfully retain, upsell, and/or cross-sell existing customers
- Responsible to resolve any customer concern or issue, using standard operating procedures and providing exceptional customer service with first call resolution
- Document all necessary information pertaining to accounts accessed
- Understand and follow client processes, procedures and acquire product knowledge in order to successfully educate customers
Qualifications:

- Must have a High School Diploma or GED
- 2-3 years of call center AND customer service experience is REQUIRED
- Collections or telephone sales background is a plus
- Highly motivated
- Excellent verbal communications skills
- Must be available to work any schedule given between the hours of 8:45 AM ¿ 7:00 PM, Monday -Friday

You will have bonus potential each month.


Apply Now if you are interested in this Customer Service Representative - Call Center job in Plainview, NY!


Equal Opportunity Employer Minorities/Women/Veterans/Disabled




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