Adecco, a division of the world leader in the recruitment of office and finance professionals is currently recruiting for a Contract, Customer Care Specialist (Insurance) - Bilingual (Spanish) job for our client located in Duluth, GA. See the job description below and apply immediately if interested! Pay rate: $14.00 per hour Shift: Various schedules within hours of operation of 8am - 12am Monday - Friday and 8am - 8pm Saturday PRIMARY OBJECTIVES For providing front line, direct contact with clients and customers. This is principally done through receiving or placing telephone calls, however mail, express delivery, fax and other electronic methods (e-mail) are also possible means of communication. Uses computerized system for tracking, information gathering and/or trouble shooting the items raised by the client/customer. Recognizes consistent problem areas and reports to higher level for action. Seeks to retain account and/or suggest and encourage use of other services and products. Depending on area may promote and sell products and/or services and enter or confirm sales. Responds in a timely manner. Follow standard procedures and policies with more senior levels using greater latitude and judgment in responding to customers. MAJOR AREAS OF ACCOUNTABILITY Research/resolve loan level inquires as it relates to inbound/outbound call activity. More experienced associates will be involved in root cause analysis of more complex inquiries. Handle in-bound and out-bound calls from our customers in hazard insurance, mortgage banking and property loss. More experienced associates will handle escalated calls. Initially works in a single client /functional environment due to limited knowledge and skill set. More experienced associates will work in a multi-client or multi-functional environment. HOW TO APPLY: Candidates interested in this position should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Laurie Czechowski by email at firstname.lastname@example.org . Important information: This position is being recruited for by Adecco's National Recruitment Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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