Customer Care Supervisor
Cumberland , Rhode Island
April 04, 2017

The Customer Care Supervisor provides daily leadership,management and guidance to the licensed Call Center staff.

Responsibilities of the Customer Care Supervisor include:
  • Ensuring superior service for our customers and retail partners by providing information
  • Feedback and coaching to agents
  • Supporting call center service level standards by holding teams accountable for results as well as flawless execution of inbound/outbound calling programs and associated performance metrics
  • Creating and supports a culture of inclusion and diversity,ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements


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