The Customer Care Supervisor provides daily leadership,management and guidance to the licensed Call Center staff.
Responsibilities of the Customer Care Supervisor include:
- Ensuring superior service for our customers and retail partners by providing information
- Feedback and coaching to agents
- Supporting call center service level standards by holding teams accountable for results as well as flawless execution of inbound/outbound calling programs and associated performance metrics
- Creating and supports a culture of inclusion and diversity,ensuring all actions are in complete alignment with CVS practices, policies and values as well as state, federal and regulatory requirements
A little about us: