Customer Care Support Specialist
Location:
Irvine , California
Posted:
February 08, 2017
Reference:
1597042700
Customer Care Support Specialist

The Adecco office in Irvine is currently recruiting for an experienced Customer Care Support Specialist for our client located in Irvine. This is a temp-to-hire opportunity for the right candidate. If you meet the qualifications below, APPLY NOW!

Position Summary:
Responsible for the daily administrative activities associated with the Customer Service process. Includes order processing and RMA database system management associated with repair, calibration, upgrade, and spare parts requests.

Responsibilities:
• Review of all incoming purchase orders
• Resolve contractual issues with customers
• Work Order and Sales Order entry in Syspro system
• Interface with customers regarding repair order and RMA schedule issues
• Interface with application engineering regarding technical support requests, part numbers,
and pricing issues
• Issuance of Return Material Authorization (RMA) into customer service database
• Interface with Domestic Reps, International Distributors and Regional Managers regarding
RMA status, and customer issues
• Interface with shipping department as required for coordination of shipment and
international documents
• Issue credit/debits for sales order corrections
• Determine warranty status through database queries and issuing quotations as necessary
• Monitor and manage RMA database
• Generate reports from CRM and develop metrics
• Monitor and report product failure trends to identify QA issues
• Interface with internal departments as needed

Requirements:
• Minimum of 3-5 years' experience in manufacturing customer service
• Ability to multi-task in a fast-paced environment
• Strong organizational skills
• Strong written and oral communication skills
• Proficiency in MS PowerPoint, Excel, Word, and simple database applications
• Previous experience with Syspro preferred





A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.

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