Customer Care Support Specialist
Irvine , California
February 08, 2017
Customer Care Support Specialist

The Adecco office in Irvine is currently recruiting for an experienced Customer Care Support Specialist for our client located in Irvine. This is a temp-to-hire opportunity for the right candidate. If you meet the qualifications below, APPLY NOW!

Position Summary:
Responsible for the daily administrative activities associated with the Customer Service process. Includes order processing and RMA database system management associated with repair, calibration, upgrade, and spare parts requests.

• Review of all incoming purchase orders
• Resolve contractual issues with customers
• Work Order and Sales Order entry in Syspro system
• Interface with customers regarding repair order and RMA schedule issues
• Interface with application engineering regarding technical support requests, part numbers,
and pricing issues
• Issuance of Return Material Authorization (RMA) into customer service database
• Interface with Domestic Reps, International Distributors and Regional Managers regarding
RMA status, and customer issues
• Interface with shipping department as required for coordination of shipment and
international documents
• Issue credit/debits for sales order corrections
• Determine warranty status through database queries and issuing quotations as necessary
• Monitor and manage RMA database
• Generate reports from CRM and develop metrics
• Monitor and report product failure trends to identify QA issues
• Interface with internal departments as needed

• Minimum of 3-5 years' experience in manufacturing customer service
• Ability to multi-task in a fast-paced environment
• Strong organizational skills
• Strong written and oral communication skills
• Proficiency in MS PowerPoint, Excel, Word, and simple database applications
• Previous experience with Syspro preferred

A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.

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