Responsible for project evaluation and market research while showcasing an understanding of the Customer and Employee experiences. Develop and manage the project strategy for evaluating the customer and employee experience which may include surveys, in person interviews, focus groups or field studies. Proactively make recommendations to Stakeholders based on results and findings from testing and market research. In addition to test results may be required to retrieve data from other tools (NPS, Foresee and Opinionlabs) to support results and findings. Individual will work with Business partners to understand the current state, project objectives and desired goals and KPIs.
BA/BS or MA/MS in Marketing, Computer Science, Psychology, Behavioral Science or closely related discipline
Equal Employment Opportunity
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