Customer Experience Analyst
Location:
Irvine , California
Posted:
November 08, 2016
Reference:
441169-1A

Responsibilities

Responsible for project evaluation and market research while showcasing an understanding of the Customer and Employee experiences. Develop and manage the project strategy for evaluating the customer and employee experience which may include surveys, in person interviews, focus groups or field studies.  Proactively make recommendations to Stakeholders based on results and findings from testing and market research. In addition to test results may be required to retrieve data from other tools (NPS, Foresee and Opinionlabs) to support results and findings. Individual will work with Business partners to understand the current state, project objectives and desired goals and KPIs.

Qualifications

BA/BS or MA/MS in Marketing, Computer Science, Psychology, Behavioral Science or closely related discipline

  • Retail or customer facing experience  (A Bonus)
  • Creative Thinker
  • Detailed-Oriented with the ability to prioritize
  • Excellent written and verbal communication skills
  • Ability to quickly learn and adapt in a fast-paced and highly interactive environment
  • Knowledge of Microsoft Word, Powerpoint and Excel

Equal Employment Opportunity

We're proud to be an equal opportunity employer - and celebrate our employees' differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or Veteran status.  Different makes us better.

A little about us:
Verizon is one of the largest communication technology companies in the world.

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