Customer Experience PM/Comms Lead

  • Company: EMC is now part of Dell Technologies
  • Posted: December 17, 2016
  • Reference ID: 16001126
Dell provides boundless opportunities for lateral and upward mobility and growth. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential. The Enterprise Customer Advocacy & Strategy team led by Linda Connly is a new and critical part of the Chief Customer Officer organization. The team will be the unifying point of accountability, enabling deep Enterprise relationships and exceptional customer experiences across Dell Technologies. *Customer Experience PM/Comms Lead - ** Round Rock, TX or Hopkinton, MA* Role Responsibilities * Lead focus groups to gather feedback from customers and front-line account roles (sales, service, etc.) * Identify pain point themes * Internal marketing and communications around initiatives for consumption by various audiences. Requirements * Communications and marketing – able to translate data into ‘stories’ that can be consumed by various audiences; strong presentation and powerpoint skills * Facilitation – able to lead executive level customer and sales focus groups to gather feedback * Project management – Able to plan and manage customer facing events and workshops * Organizational skills – able to juggle multiple priorities at once * Experiences: o Experience interacting with customers and sales o Participating in, or conducting focus groups */Company Description/* /With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach/ */ /* */Why work with us?/* -Life at Dell means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members’health and wellness is our priority as well as rewarding them for their hard work. */Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:/*/ Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages./ **Job:** **Corporate Development and Strategy - Corporate Development* **Organization:** **Global Marketing* **Title:** *Customer Experience PM/Comms Lead* **Location:** *TX-Round Rock* **Requisition ID:** *16001126* **Other Locations:** *North America-US-Massachusetts*

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