Customer Experience Program Lead

  • Company: EMC is now part of Dell Technologies
  • Posted: December 17, 2016
  • Reference ID: 16001125
Dell provides boundless opportunities for lateral and upward mobility and growth. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfill your ambitions and potential. The Enterprise Customer Advocacy & Strategy team led by Linda Connly is a new and critical part of the Chief Customer Officer organization. The team will be the unifying point of accountability, enabling deep Enterprise relationships and exceptional customer experiences across Dell Technologies. *Customer Experience Program Lead - Round Rock, TX or Hopkinton, MA* Role Responsibilities * Identify highest priority unsolved customer pain points * Perform root cause analysis and solution design. Lead cross-functional “tiger teams” from multiple organizations to address and resolve these pain points * Define success measures and follow-through to validate effectiveness Requirements * Leadership and communications – Able to garner support for initiatives through influence * Process oriented thinking – Able to diagnose root causes, and work cross-functionally to design solutions * Program management – Ability to plan and deliver large, complex programs; lead diverse teams of individuals from multiple organizations * Innovative problem solving – Can take existing unsolved problems, and identify workable solutions that can scale the enterprise customer base * Experiences: o Customer facing experience in a consultative, sales or service role o Knowledge of legacy Dell or EMC internal processes across multiple functions o History of success in leading large complex programs in a highly matrixed environment */Company Description/* /With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach/ */ /* */Why work with us?/* -Life at Dell means collaborating with dedicated professionals with a passion for technology. -When we see something that could be improved, we get to work inventing the solution. -Our people demonstrate our winning culture through positive and meaningful relationships. -We invest in our people and offer a series of programs that enables them to pursue a career that fulfills their potential. -Our team members’health and wellness is our priority as well as rewarding them for their hard work. */Dell is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind:/*/ Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics. Dell encourages applicants of all ages./ **Job:** **Corporate Development and Strategy - Corporate Development and Strategy Manager* **Organization:** **Global Marketing* **Title:** *Customer Experience Program Lead* **Location:** *TX-Round Rock* **Requisition ID:** *16001125* **Other Locations:** *North America-US-Massachusetts*

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