Customer Manager - Dallas

  • Company: PepsiCo
  • Posted: January 07, 2017
  • Reference ID: 110360BR
As part of PepsiCo's commitment to encouraging people to live healthier, we're committed to delivering products that offer more nutritional benefits while maintaining the same great taste, value and convenience that consumers love in our brands. This includes the recent establishment of North America Nutrition, a division that is charged with creating nutrition synergies within our Quaker, Tropicana, Gatorade and Naked Juice portfolios to drive continued growth.

The Customer Manager will be responsible for leading the account management responsibilities associated with their retailers. Overall duties include annual planning, quarterly business reviews (QBP Process), reporting and trade management and account administration. This role will also require strong project/time management skills coupled with strong interpersonal skills to handle multiple priorities and objectives aimed at meeting the customer assigned annual growth targets.

Responsibilities Include:
  • Lead & coordinate customer meetings
  • Manage all promotions & program partnering with Finance & BU's. IE: customization projects
  • Lead planning internally to insure appropriate trade, volume & profit deliverable are met within the financial event planning tool PROSPER
  • Manage and communicate account financial Leverage Excel modeling to assess financials, valuation, and alternate scenarios
  • Annual Forecasting
  • ROI event analysis

Manage business reporting and tracking tools:
  • Retail Playbook
  • Weekly Retail Promotional Priorities
  • Monthly Business Review/Quarterly Business Planning
  • Authorized Product Lists
  • Analyze IRI & shipment data to deliver results

Customer management processes (new items, contracts, etc.):

  • Pepsico Contracts
  • New Item Entry
  • Item UPC/Weight updates, Price Changes, etc
  • Collaboration with functional areas including finance, strategy, marketing, retail
  • Leverage Powerpoint & Excel to create impactful, concise slides that communicate business results & recommendations


Education and Certifications:
  • Bachelor's degree or equivalent work experience

Work Experience:
  • Minimum of 5 years of sales & customer management; experience with a consumer packaged goods organization preferred
  • Solid command of financials including P&L impact of sales decisions
  • Focused leader with the ability to effectively achieve goals in a matrixed organization
  • Retail and Category Management experience preferred
  • Previous people management experience preferred

Skills and Capabilities:
  • Highly motivated individual with excellent communication, negotiation, influencing, time management and follow up skills
  • Strong PC skills including Microsoft Excel, Word, and PowerPoint
  • Solid understanding of financials including P&L impact of sales decisions

  • Must be willing and able to travel up to 20% of the time

Relocation Eligible

Eligible for Standard Relocation

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