Responds to customer contacts to the Customer Relations Retail Contact Center. Responds to customers calls in a manner that is reflective of the company vision, mission and values. May be trained in special skills related to customer calls such as flu, ExtraCare or Specialty.
- Assists customers in an inbound customer contact center. Serve as a customer advocate when researching, responding or interpreting company procedures or policies
- Reviews and processes incoming phone calls, emails and letters. Responses to customers may be done via verbal and written communications.
- Partners with field management, category managers, and other departments to resolve customer concerns in a timely and proficient manner.
- Researches product questions on proprietary brands for customers.
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