Customer Service
Location:
San Francisco , California
Posted:
November 22, 2017
Reference:
00410-9500826700

We're looking for results-focused Customer Service Associates that will be the liaison between an online vintage retail company and their current and potential customers. Are you looking for an exciting opportunity to join their founding team and be a part of a world class customer service team, located in San Francisco? Look no further! The ideal candidate thrives on taking ownership, providing guidance, and resolving issues - keeping customer satisfaction at the core of every decision and behavior - to our buyers and sellers, via phone, email and chat. This is a contract position at 40 hours a week, with an opportunity to become a full time employee. Responsibilities: • Attract potential customers by answering buying and selling related questions in easy to understand, helpful fashion • Retain existing customers through identification of customer's needs, researching issues and providing solutions and /or alternatives • Reinforce the Brand Value, instilling trust building relationships by going the extra mile • Maintain customer records and conversations in our contact database in a comprehensible way • Maintain financial accounts by processing customer adjustments accurately and timely • Continually work to understand our products and customers, capturing and providing customers feedback to management to improve our product, process and operational efficiency • Meet personal/team qualitative and quantitative targets • Assist in documenting processes and procedures for future training


A little about us:
Founded in 1948, Robert Half (NYSE: RHI) is the world's first and largest specialized staffing services firm.

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