Customer Service
Location:
Sumner , Washington
Posted:
October 18, 2017
Reference:
1729775026
Job Description Branch ID:5589

Staffmark is partnering with a growing logistics organization in Sumner, WA! We are looking for a seasoned Customer Service Specialists that has a strong understanding of the meaning 'The customer is always right' This is with customer supported by the facility as well as internal customers - meaning team mates!

PLEASE NOTE : This is not an entry level opportunity, it is not retail or fast food related. The right candidate will have worked in a Customer Service role in a logistics environment.

This person will be responsible for daily processing and input of all customer orders and distribution account (s). Provides daily operational reports that are accurate and timely. Runs stock reports to check for product availiability. Generates all related paperwork and necessary information required for customer work orders, checks all orders for special requests and post inventory records. Assists others in their duties with all distribution accounts. Performs invoicing through ETMS. Conducts billings, including associated back-up and documentation. Provides daily operational reports that are accurate and timely. Performs daily data entry for receiving, order allocation, shipping and inventory management. Rates domestic transportation bills.

Coordinates special, last minute shipping requests with the Transportation and Operations Departments, expediting any order as necessary. Trace orders as required and notify customers of any activity concerning their order. Ensure proper invoicing of accounts by verifying computer-generated invoices. Maintain damage records and backorder logs. Handle returned merchandise in an efficient manner and ensure proper credit is given to the customer. Inputs all receipts, putaways, moves, picks, shipments and cycle counts

- Provides warehouse staff with necessary documents and information needed to complete receiving, and to ship orders. Maintains excellent working relationships with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and efficient manner. Reports customer feedback to management, including any signs of customer dissatisfaction. Acts as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes.

- Provides support with other miscellaneous projects, filing and research

Oversees all paperwork associated with orders and maintain the corresponding files. Maintains a current and accurate procedures manual that details the processing requirements for each account. Answers phone calls and operate various types of machines and computers necessary to perform duties. Effectively corresponds with customers as required. Provides support with other miscellaneous projects, filing and research. Receives inventory

If you have the above mentioned skills and experience and are looking for an opportunity to grow with a flourishing organization please submit resume and salary requirements for immediate consideration.

#LI-MR1

Job Requirements -High school diploma.
-Experience in a similar role with a minimum of 3 years.
-Previous experience in inventory control and/or distribution operations
-Fully proficient with various software applications (i.e. mainframe systems: MS Word, MS Excel) preferably with a base knowledge of inventory control.
-Typing - 45 wpm
-10-key by touch
-Displayed ability to work independently with minimal supervision

To apply, please send your resume to Monique.Ramos@Staffmark.com

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