Customer Service Agent
Location:
Austin , Texas
Posted:
November 18, 2017
Reference:
3012493
About Us:

GE is the world's Digital Industrial Company, transforming industry with software-defined machines and solutions that are connected, responsive and predictive. Through our people, leadership development, services, technology and scale, GE delivers better outcomes for global customers by speaking the language of industry.

Start your career on the right path.

Join our results-oriented team at GE Aviation today!

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www.ge.com/sites/default/files/15-000845%20EEO%20combined.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Role Summary:

The role of a Customer Service Agent (CSA) within GE Aviation Systems LLC dba Dowty Propellers is to provide robust support between multiple levels of the organization. In addition, the CSA will provide order entry support and other duties as assigned. In this role you will be responsible for defined work or projects with moderate complexity. The CSA will follow an individual work plan, meet day-to-day short-term objectives, and resolve issues through immediate action or short-term planning.

Essential Responsibilities:

In addition you will :

+ Organize order entry materials for shop processing

+ Accurately interpret and process various customer documents

+ Assist the customer fulfillment team to communicate order estimates to customers

+ Maintain communication among the customer fulfillment team in respect to shop re-quotes, shop estimates, and any field inquiries (logs, flight hours, maintenance history, etc.)

+ Assist with the closing of shop orders in the business ERP and prepare items for shipping

+ Submit quotes required on repair orders

+ Proactively work to resolve issues preventing orders from being released from holds

+ Communicate by e-mail and / or phone for quote approvals or information required in completing their order

+ Assist in final inspection review process

+ Process and move all internal and external service center requests

+ In addition it is expected of the CSA to escalate issues of concern to the appropriate team member and follow up on resolutions

+

PLEASE NOTE : Work Location listed is Sterling, VA. Ability to commute to and work from Sterling, VA location

Qualifications/Requirements:

+ >Bachelor's degree from an accredited university or college (OR High School Diploma / GED with 4 years of experience in a customer service related role)\\

ELIGIBILITY REQUIREMENTS :

+ Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening

+ This role is restricted to U.S. persons (i.e., U.S. citizens, permanent residents, and other protected individuals under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)) due to access to export-controlled technology. GE will require proof of status prior to employment

+ PLEASE NOTE : Work Location listed is Sterling, VA. Ability to commute to and work from Sterling, VA location

Desired Characteristics:

+ Experience with Oracle

+ Experience with Microsoft Word and Excel

+ Strong verbal, written and interpersonal communication skills

+ Team player

+ Ability to multi-task

+ Ability to interact with all levels of the organization

+ Experience working within a manufacturing environment

Why join one great company when you can join many? We are more than 280,000 people with jobs that range from biochemist to finance specialist to wind energy engineer. We're passionate about making life better with new ideas and technologies. We're diverse, supporting our communities in more than 140 countries. Experience personal growth and competency development as part of the GE team. Around the world, we are helping build the healthcare, transportation and aviation of the new century.

At GE Aviation, we are imagination at work. Whether we're manufacturing components for our GEnx engines or driving innovation in fuel and noise reduction, the GE Aviation teams are dedicated to turning imaginative ideas into advances in aviation that solve some of the world's toughest problems. Join us and you'll find yourself in a dynamic environment where our ongoing, substantial investment in research and development keeps us moving forward and looking ahead. Here you'll work collaboratively and across functions with the highest caliber talent, utilizing cutting-edge technology and processes. Whether it's the next generation of ecomagination products or the future of aircraft engines, we've got the state-of-the-art resources to make those innovations a reality. If you're passionate about aviation and looking for a career rich with challenges and unlimited opportunities for growth and advancement, then join GE in reengineering the sky through aviation innovations that will impact the globe for generations to come.

To stay connected with exciting news and the latest job opportunities from GE businesses, follow us on twitter:

@geconnections at http://bit.ly/geconnections

Locations: United States; District of Columbia, Maryland, Virginia, West Virginia; Sterling

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer at http://www1.eeoc.gov/employers/upload/eeoc_self_print_poster.pdf . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion​ of a background investigation and drug screen.

A little about us:
GE imagination at work.

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