Customer Service Analyst - ecommerce

  • Company: Unilever
  • Location: Shelton, Connecticut
  • Posted: March 02, 2017
  • Reference ID: 1700034E
Customer Support Analyst – eCommerce,

Job Summary
The Customer Support Analyst – eCommerce, is responsible for the validation & execution of incoming customer orders with the objective of delivering every day great execution for our top Pure Play eCommerce customer. The Customer Support Analyst works closely with the Logistics Operation team in optimizing case fill for customer orders. The Customer Support Analyst participates in the CCT (Customer Care Team) as a core member in identifying promotional management, efficiency gains and problem resolution.

Key Duties and Responsibilities:
· Validate & execute orders for quality data including product files, SAP master & customer data, pricing discrepancies, order date alignment for truckload consolidation, etc.
· Direct contact to customer replenishment buyer. Establish and maintain a positive relationship in problem resolution. Work with CD/CSCM to identify possible improvements to help leverage Unilever capabilities.
·Links closely with Customer Event and Supply Manager on segmented customers thru CCT in identifying gaps for seamless order execution.
·Ongoing reviews with CD on upcoming promotions, critical stock issues, cut information on sales orders.
·Run SAP reports to identify incomplete sales orders, required data maintenance, sales volume, on-time adherence, etc.
· Own Customer casefill and on-time (CCFOT) with goal to maximize casefill while ensuring on time delivery to customer. Identify root cause for noncompliance to CCFOT metrics.
· Communicates and coordinates with plant/warehouses on orders outside the normal policy or normal production, capability etc., to enable Unilever a better opportunity to service the

Key Requirements
Undergraduate degree in Logistics or Business
0-3 years of relevant Customer Service experience- recent grads are encouraged to apply
0-2 years of relevant Logistics/Operations/Manufacturing

By applying for this vacancy, you are confirming that you have made your Line Manager aware of your application and that you are at a point in your career with Unilever where it is appropriate for you to be applying for other positions.

Please note: as part of the job application, you will be asked to complete an online assessment. Completion of the assessment is mandatory in order to be considered. Please allow yourself plenty of time to complete both the application and assessment. If the assessment is filled out partially or not at all, it will adversely affect the progress of your application. Please be aware that you will have to complete the assessment at once as you will be unable to return to it later.

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, or other protected class in accordance with applicable federal, state, and local laws.

Unilever takes affirmative action in support of its policy to and advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Unilever is an organization committed to diversity and inclusion to drive our business results and create a better future every day for our diverse employees, global consumers, partners, and communities. We believe a diverse workforce allows us to match our growth ambitions and drive inclusion across the business.

Equal Opportunity/Affirmative Action Employer Minorities/Females/Protected Veterans/Persons with Disabilities

Applicants and employees are protected from discrimination under Federal law. For more information, please see EEO is the Law.

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