Customer Service and Collections Specialist

  • Company: Adecco
  • Posted: December 13, 2016
  • Reference ID: 490117126
Adecco is currently assisting a local client in their search to fill a Customer Service and Collections Specialist in Phoenix, AZ to support our customers with all inbound mail contacts and outbound collections efforts. This is an opportunity to come in at the ground level and make a huge difference in a fast-growing company. This is a Direct Hire opportunity for the right person. Apply Now if you meet the qualifications listed below!

Responsibilities for this Customer Service and Collections Specialist position includes:

Assist customers with inbound account contacts to support with a variety of questions and requests
Assist our partners when their account is delinquent to ensure their account becomes current
Demonstrate a high level of customer orientation to ensure an exceptional customer journey
Identify areas of opportunity in the customer journey and proactively partner with the leadership team to develop and improve processes
Demonstrate a high level of critical thinking and problem solving skills to support customers
Maintain a positive and customer focused attitude in a highly changing and somewhat ambiguous working environment
Transition real-time between inbound and outbound customer conversations and effectively engage customers


Bachelor's degree preferred or 4+ years of relevant work history
Collections and/or customer service experience
Experience taking an unstructured environment to one with a clear strategy and the policies and processes to back it up
Prior experience in a phone-based environment servicing customer accounts and/or partnering with customers to collect on missed payments
Prior professional experience with optimization, processes, systematic organization, program/project management
Demonstrated Data/Analytics experience; Excel / Google Sheets proficiency

This is Direct Hire position with full time hours.

Candidates interested in this Customer Service and Collections Specialist position in Phoenix, AZ should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Amanda Shoemaker or Brittany Olugbami by email at or

Important information: This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above; however your resume must be received via the "apply now" button included within to be considered.

Equal Opportunity Employer Minorities/Women/Veterans/Disabled

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