Customer Service Assistant

  • Company: CVS Health
  • Location: Spartanburg, South Carolina
  • Posted: December 02, 2017
  • Reference ID: 726289BR
Position Summary:
Omnicare, Inc. is a wholly owned subsidiary of CVS Health Corporation.

What We Do

Directly, and through our subsidiaries, Omnicare provides a broad array of pharmacy-related services to long term care facilities and to other customers in the health care environment. While senior care has long been an Omnicare specialty, we also serve other targeted populations.

Overview : Working in a Central Billing Center environment, the Customer Service Representatives is the central point of contact for all residents, family members and/or Community staff. As a key member of Omnicare’s innovative offering for the growing assisted living market, the Customer Service Team will triage incoming questions and issues, identifying resolutions that optimize the overall pharmacy experience for residents, family members and community staff.

Shift: 9:00 am to 6:00 pm Monday through Friday and a rotating 10:00 am to 7:00 pm shift once a month.

Required Qualifications:
Experience working with residents/patients to provide collaborative and empathetic solutions
-Excellent communicator and capable of communicating essential information to multiple parties involved
-Ability to multitask in an organized manner, maintaining detailed and clear record-keeping
-Demonstrated ability to problem-solve and create innovative solutions
-Prioritize tasks with Manager to enhance your ability for maintaining expected service levels

Preferred Qualifications:
3-5 years of experience in customer service/billing.
-3-5 years of experience in pharmacy operations preferred
-Experience in working in a team oriented environment.
-Knowledge of third party and commercial insurance plans preferred
-Desire to build and grow internal processes and supporting

High School Diploma or equivalent

Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website:

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