Customer Service Assoc/CSA

  • Company: MetLife
  • Location: Oriskany, New York
  • Posted: February 14, 2017
  • Reference ID: 43362-en_US

Job Location:[[Oriskany, NY]]



You can be a part of a world-class organization that is committed to making a difference in the lives of our customers as Customer Service Associate. Global Ops includes over 11,200 associates across all of MetLife’s markets who are responsible for core insurance capabilities, including new business and underwriting, claims, policy administration, contact centers, and billing/remittance. This role provides quality service by investigating individual life claims and makes determination on claims settlement within authorized guidelines.



  • Prepares and organizes files for new claims.
  • Updates current claims records.
  • Performs preliminary reviews of claim forms and submitted bills to ensure accuracy and completeness.
  • Performs other related duties as assigned or required.



  • 1-2 year of business experience.
  • Excellent verbal and written communication
  • High School Diploma Required




Global Technology and Operations





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.” 



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 43362 

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