Customer Service Associate
Eugene , Oregon
October 16, 2017
If you want to develop your career with the industry leader who gives you the innovative technology you love to work with and empowers you to deliver a service you can be proud of - then this is where you need to be.

Our Distribution business delivers reliable, durable, high performing products for our global partners. You are key to our customers' success. Working with industry leading technology and diagnostic tools, you'll deliver solutions that build your knowledge base and fuel your career.

We have an exciting opportunity in Coburg, Oregon for a customer service associate. Cummins Pacific is where you can work with our industry leading engine technology.

Skills and Experience Required:
  • Initiates contact with the customer either in person or over the telephone.
  • Schedules customer work for In Shop or Mobile.
  • Interviews customer to understand full scope of customer problem.
  • Manages the work order, including customer contact during the diagnostic, quoting, repair and invoicing (or claim creation) processes and ensures that all applicable SRTs are built in the job plan.
  • Conveys parts needs by name or P/N to the Parts Professional on the shop floor.
  • Use Cummins resources, such as Quickserve Online, service and warranty manuals, power generation and parts catalogs, to assist customers and other stakeholders.
  • Actively involved in service center marketing and upselling.
  • Complies with all safety policies and procedures at all times
  • Performs other service or parts front counter-related duties as may be assigned.
  • Demonstrated ability to communicate effectively with external and internal customers.
  • Demonstrated customer service experience managing customers in a courteous and professional manner.
  • Analysis/problem solving with basic knowledge of diesel engine technology
  • Demonstrates team leadership and motivates others in a team environment.
  • Demonstrates commitment to and creative thinking for continuous improvement.
  • Demonstrates ability to interact professionally with both internal and external stakeholders.
  • Demonstrates ability to initiate, expedite and follow through to task completion.
  • Demonstrates ability to positively react to change in environment, processes and people.
  • Demonstrate ability to perform quick decisions, have a decision making process in place.
  • Coordinates and schedules technician work schedules
  • Communicates repair plans to Technicians aligned with customer quotes
  • Assist Service Supervisor with monitoring technician productivity and repair quality.
  • Understand and model Cummins values.
  • Ability to assist managing a diverse team.
  • Ability to multitask and deliver on key performance indicators (KPIs).
  • Ability to work in a fast-paced and ever-changing environment.
  • Understand and demonstrate Cummins Values
  • Ability to work in a fast-paced and ever changing environment

Required Education, Licenses or Certifications
Minimum high school graduate or equivalent.

Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law.

Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee's Form I-9 to confirm work authorization.

Ready to work with ground-breaking products and technology? Apply for this opportunity to start your career as an extraordinary Tech with Cummins today.

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