Customer Service Associate II
Location:
Alachua , Florida
Posted:
November 24, 2017
Reference:
1297199BR
Position Description

Home Decor & Paint Customer Service Associate is Responsible for assisting customers with all of their shopping needs including assisting customers in the selection, demonstration, preparation and loading of merchandise. Also responsible for responding to customer inquiries throughout their shopping experience including promoting customer loyalty plans, credit, and/or extended protection/replacement plans. CSA Sales Floor: Requires morning, afternoon and evening availability any day of the week that we need you to work. Physical ability to repetitively move large, bulky and/or heavy merchandise is a MUST. Physical ability to perform tasks that may require prolonged standing, squatting, and other activities necessary to perform job duties is a must.

Job Requirements

CSA Sales Floor: Requires morning, afternoon and evening availability any day of the week that we need you to work.

Physical ability to repetitively move large, bulky and/or heavy merchandise is a MUST. Physical ability to perform tasks that may require prolonged standing, squatting, and other activities necessary to perform job duties is a must.

Minimum Qualifications

6 months experience using a computer, including inputting, accessing, modifying, or outputting information is a MUST.

6 months experience using a handheld device (e.g., mobile phone, LRT gun, palm pilot, tablet, iPod) to enter, access, and output information is a MUST.

Preferred Qualifications

Associate's Degree in Business, Retail Management, Specialty related to department (e.g., design, appliances) or related field OR Certification in trade related to department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year retail experience identifying and selling products based on customer needs, including credit cards, installations, add-on sales, and explaining warranties, product features, and benefits.

1 year retail experience providing customer service, including identifying and resolving customer issues, assisting customers in locating product, greeting customers, answering phones, building relationships with customers, and thanking customers for their business.

1 year retail experience in related department (e.g., kitchen, plumbing, electrical, lawn and garden).

1 year experience working in any department at a Lowe's retail store.

Lowe's is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity or expression, marital status, veteran status, genetics or any other category protected under applicable law.

A little about us:
Lowe’s isn’t just a home improvement company; we’re committed to creating a culture that’s inspiring.

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