Customer Service Consultant I

  • Company: MetLife
  • Location: Providence, Rhode Island
  • Posted: January 30, 2017
  • Reference ID: 40401-en_US


Customer Service Consultant I




A candidate has been identified.


Job Location: United States : Rhode Island : Warwick  



As a CSC I, you will conduct Outbound calls to prospects and existing customers interested in obtaining or finalizing a quote with MetLife Auto & Home.  Use computerized systems for tracking, information gathering, and/or troubleshooting.  Maintain quality service by following policies and procedures and reporting needed changes. And, contribute to team effort by accomplishing related results as needed. The successful candidate will leverage effective listening skills, an attention to detail, strong intellectual curiosity and an honest desire to make a difference to ensure each customer experience is exceptional. With an understanding of the customers’ needs and wants, and a focus on delivering solutions that meet those needs, you will deliver an outbound sales experience that exceeds expectations and makes it easy for customers to do business with us.

In return, we will provide the following to enhance your success and engagement from day one and throughout your career.

  • Participation in our comprehensive benefits package which consists of medical, dental & life insurance, retirement plans, paid holidays, vacation time and a variety of programs designed to strengthen and reward your performance. 



  • Make on average 16 Outbound calls per an hour to prospects and Property & Casualty customers who request for a quote or are ready to finalize 
  • Handle inbound calls during peak times of need by scheduling Requests For Quotes when Licensed Property & Casualty Consultants are not available
  • Efficiently process transactions and refer requests based on findings to the correct product for assistance.
  • Follow up with interested prospects and customers based on their needs to obtain or finalize a quote for MetLife Auto & Home Insurance
  • Enhance and strengthen the relationship between the customer and MetLife using strong communication skills, keen listening skills and empathy
  • Support special product and/or service campaigns as needed, or if solicited by the customer.
  • Efficiently access and navigate multiple electronic systems to provide a complete and integrated response to the customer’s inquiry.


  • High School diploma required; some additional educational experience or a trade or professional certification preferred
  • An ability to work during the hours of operation of Monday-Friday 9AM–9PM and Saturday 9am-5:30pm; must be flexible in regards to overtime & shifts worked, which may change based on business needs
  • 1 Year customer service/sales experience; Tele-greeting, Telecommunications or Outbound Dialing required; prior Call Center experience is highly preferred
  • Insurance or Financial Services industry experience or Product specific experience preferred
  • A demonstrated ability to quickly learn and continuously develop functional knowledge and an understanding of company products as well as administrative and marketing functions
  • A passion for delivering a personal experience to both MetLife prospects and customers in a dynamic, fast-paced environment
  • Ability to successfully overcome customer objections by uncovering potential product needs.





At MetLife, we’re leading the global transformation of an industry we’ve long defined. United in purpose, diverse in perspective, we’re dedicated to making a difference in the lives of our customers.



MetLife is a proud equal opportunity/affirmative action employer committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. It is MetLife's policy to ensure equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife maintains a drug-free workplace.

For immediate consideration, click the Apply Now button. You will be directed to complete an on-line profile. Upon completion, you will receive an automated confirmation email verifying you have successfully applied to the job.

Requisition #: 40401 

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