Customer Service Coordinator

  • Company: R R Donnelley
  • Location: Bolingbrook, Illinois
  • Posted: December 15, 2016
  • Reference ID: 205697

The Customer Service Coordinators act as a liaison between our Operations and Account Manager Team members to ensure tactical alignment with all parties. A key focus of this position is ensuring that timely and effective communication is provided to both internal and external customers by the representatives of this team.

Responsibilities

 

  • Build effective relationships with internal and external customers-Customer Facing.
  • Serve as a Liaison between Operations/Dispatch and subsequent groups to ensure that all parties understand all customer expectations including but not limited the following: SLA (service level agreements), OM requirements, upcoming changes to forecasting, farm out information, daily pick ups and delivery expectations, etc..
  • Maintaining and ensuring that all SOP’s and work instructions are kept up to date with information contained and adhered to the steps and instructions as laid out within each SOP.
  • Ensure the maintenance of the Transportation and Order Entry systems to ensure system integrity is not compromised.
  • Mentor/job shadow with all pertinent parties to ensure you are up to date with best practices and to continue the growth and development in current role..
  • Travel potentially required.
  • Will participate in a weekend rotation.
  • Meet all business unit goals and individual goals/metrics.
  • Must demonstrate professional behaviors at all times.
  • Perform other duties as assigned.

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