Customer Service Coordinator
Location:
Orlando , Florida
Posted:
November 17, 2017
Reference:
720632BR
Position Summary:

Advanced Care Scripts (ACS), a CVS Health Company, manages and dispenses specialty medications and products nationwide. Our comprehensive patient care model provides compliance and adherence support and cost-effective solutions for all classes of specialty medications.

This position provides phone
support, accommodates product and service information requests, documents
schedules shipments of medication, and triages complaints. Additionally,
responsible for recording call history in database and forwarding information to
appropriate department for prompt follow-up and accurate and timely resolution.

Key Responsibilities:
Receives
incoming phone calls from customers and satisfies requests within their scope
Enters
patient and case information into software system, answers inquiries, processes
patient assistance requests, and provides callers with complete and accurate,
information concerning their shipments, application, prescription, or patient
assistance programs
Documents
customer requests, inquiries, and complaints in call history database and
ensures timely closure of all assigned open issues. Forwards issues to other
departments and follows-up to ensure timely resolution.
Serve
as subject matter experts as needed
Schedules
shipments of medication and tracks deliveries
Ensures
the highest quality of care is provided and is in compliance with federal,
state, and local regulatory requirements and established departmental policies
and procedures
Ensures
individualized goals are met
Displays
professional behavior, which aligns with company’s overall code of conduct and
ethics
Other duties as assigned by
leadership


Required Qualifications:
High
School Diploma or equivalent
Six
months customer service call center experience, preferably in a high-volume
environment
Six
or more months working in either Microsoft Excel, Outlook, or Word


Preferred Qualifications:
CPR+
experience
Knowledge
of health care and health care systems to include PBM/Specialty Pharmacy
Successful
applicants will be detail oriented and have strong organizational skills.
One year Call center experience


Education:
High
School Diploma or equivalent


Business Overview:
CVS Health, through our unmatched breadth of service offerings, is transforming the delivery of health care services in the U.S. We are an innovative, fast-growing company guided by values that focus on teamwork, integrity and respect for our colleagues and customers. What are we looking for in our colleagues? We seek fresh ideas, new perspectives, a diversity of experiences, and a dedication to service that will help us better meet the needs of the many people and businesses that rely on us each day. As the nation’s largest pharmacy health care provider, we offer a wide range of exciting and fulfilling career opportunities across our three business units – MinuteClinic, pharmacy benefit management (PBM) and retail pharmacy. Our energetic and service-oriented colleagues work hard every day to make a positive difference in the lives of our customers.

CVS Health is an equal opportunity employer. We do not discriminate in hiring or employment against any individual on the basis of race, ethnicity, ancestry, color, religion, sex/gender (including pregnancy), national origin, sexual orientation, gender identity or expression, physical or mental disability, medical condition, age, veteran status, military status, marital status, genetic information, citizenship status, unemployment status, political affiliation, or on any other basis or characteristic prohibited by applicable federal, state or local law. CVS Health will consider qualified job candidates with criminal histories in a manner consistent with federal, state and local laws. CVS Health will not discharge or in any other manner discriminate against any Colleague or applicant for employment because such Colleague or applicant has inquired about, discussed, or disclosed the compensation of the Colleague or applicant or another Colleague or applicant. Furthermore, we comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. If you require assistance to apply for this job, please contact us by clicking EEO AA CVS Health

CVS Health does not require nor expect that applicants disclose their compensation history during the application, interview, and hiring process.

For inquiries related to the application process or technical issues please contact the Kenexa Helpdesk at 1-855-338-5609. For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352. Please note that we only accept resumes via our corporate website: https://jobs.cvshealth.com/

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