Customer Service Coordinator - Claims Intake

  • Company: Capital One
  • Posted: December 17, 2016
  • Reference ID: R16051
Thomas Edison South (74051), United States of America, St Cloud, Minnesota

Customer Service Coordinator - Claims Intake

The Role: 
Working in the Claims Intake Department is a phenomenal experience and a great place to start a potentially long career. This means striving to do your best, and being your best by "owning your own development". The primary function of this role is to answer inbound calls from customers who have fraud and dispute claims in a disputes environment. Contact merchants via conference call in an attempt to resolve the concern immediately. Gather information from customer, file claims and advise of next steps. Adhere to Regulatory requirements governing the Claim Intake Center functions. 

Customer Service Coordinators serve a crucial role in maintaining customer satisfaction. Their primary responsibilities include: 
- Taking calls from customers who want to dispute particular bank account transactions 
- Resolving claim disputes with merchants via conference call 
- Assisting customers with transaction inquiries 
- Updating customers on the status of claims that could not be resolved in the first call 
- Documenting all case information in various bank systems 
- Ensure that customers receive the highest level of service and consideration 
- Effective time management 
- Stay abreast of all changes, developments and enhancements for all systems, 
products and upgrades 
- Attend team meetings 

Basic Qualifications: 
- High School Diploma, GED or Equivalent Certification or Military Experience 
- Proficient in Microsoft Office 
- 1 year experience in a high volume fast paced customer service environment 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position. 

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