customer service Inbound coordinator

  • Company: Capital One
  • Location: Glen Allen, Virginia
  • Posted: December 31, 2016
  • Reference ID: R16464
Knolls 4 (12021), United States of America, Glen Allen, Virginia

customer service Inbound coordinator

The primary function of this role is to answer inbound calls from customers who have fraud or disputed transactions on their account. Gather information from customer, file claims and advise of next steps. Adhere to Regulatory requirements governing the Claim Intake Center functions. 

- Provide excellent service to customers 
- Meet all regulatory requirements such as timely claim submission deadlines
- Attend team meetings 
- Stay abreast of all changes, developments and enhancements for all systems, processes and guidelines
- Update account information and complete accurate documentation 
- Effective call and time management  

Basic Qualifications: 
- High School Diploma, GED, equivalent certification, or military experience

- Proficient in Microsoft Office

-1 year of customer service experience

Preferred Qualifications: 
- 2 years post-high school education or Associate Degree 
- Advanced in Microsoft Office

-2 years of customer service experience in Financial Services or 2 years of customer service experience in Banking

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

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