Customer Service Internship
Location:
Bellevue, WA 98006
Posted:
September 22, 2016
Position Type:
Full Time, Internship
Category:
Customer Service
Reference:
71495BR
As America's Un-carrier, T-Mobile US, Inc. (NYSE: TMUS) is redefining the way consumers and businesses buy wireless services through leading product and service innovation. The company's advanced nationwide 4G and 4G LTE network delivers outstanding wireless experiences for customers who are unwilling to compromise on quality and value. Based in Bellevue, Wash., T-Mobile US operates its flagship brands, T-Mobile and MetroPCS. It currently serves approximately 58 million wireless subscribers and provides products and services through 70,000 points of distribution.Welcome to a team that has your back.
Are you ready for a challenge that could launch your career? T-Mobile is revolutionizing the wireless industry for millions of customers nationwide. Working here means rolling up your sleeves and disrupting the status quo with a team that has your back every step of the way.

You're invited to be an Intern with our Customer Care Team.

Our customers are the heart and soul of all we do. This is a 12-week paid learning experience with the team of passionate, fun and energetic people who save the day for 150 million customers one call at a time. This is our Customer Care Team.

With 17 call centers across 15 states from Bellingham, WA to Tampa, FL, this is great opportunity to make a difference. We're there when the customer calls in, the voice behind the phone and the advocate there to help with anything and everything related to our customer's device. Click here to see what life is like in a T-Mobile call center.
  • You're currently enrolled in college and pursuing a Bachelor's, Master's, or MBA degree with a Business focus.
  • You're a self-starter with a passion for learning who is not afraid to ask questions.
  • Things change and move pretty fast on this team and your ability to quickly adapt, change direction and think on your feet without missing a beat is essential.
  • You share our Un-carrier® spirit. This is about breaking rules, paving our own path and making things better for our customers and each other.
Being an Intern
Our Internship Program takes place over the summer running 12 weeks from June to September.As an Intern, you'll receive competitive pay, relocation benefits, a world class learning experience, and the support of a team that believes in your potential. You'll also have plenty of opportunities to meet and network with other interns, fellow team members, and top leaders from all business functions across the company as you make connections that will last your career. Want to learn more? Clickhereto see our interns in action.

A big part of our culture is about embracing our Magenta spirit. And we'll ask you to do the same. Check out
#BeMagentato see how we work together to take care of our customers and each other every day.

Recruiting Timeline

Recruiting for the 2017 internship program takes place from September 2016 through March 2017. We'll be visiting campuses across the country and attending national recruiting conferences in September through November.We'll be connecting with candidates and begin screening in January. If we think you're a good fit for one of our roles, we'll contact you directly to discuss next steps. Interviews will start to take place in late January and all internships will be filled by the end of March.

Application Process
Select the job category that best matches your interests, education and experience and click apply. We'll then review your application. If we think you're a good fit for one of our roles, we'll contact you directly to discuss next steps.
Working as an Intern on our Customer Care Team means everything from gathering process feedback, reporting and analyzing the effectives of call resolution to identifying trends of calls coming into the centers and deployment of new products and policies.

You'll contribute your creativity and great ideas, working alongside innovative colleagues and mentors who will push you to be your very best. We'll give you hands-on projects and the chance to make an immediate impact. Here are some of the roles you could have as an Intern with our Customer Care Team
  • Business Analyst
  • Process Improvement
  • Solution Center Analyst
We Take Equal Opportunity Seriously - By Choice

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination or harassment based upon any of these factors is wholly inconsistent with our Company values and will not be tolerated. Furthermore, such discrimination or harassment may violate federal, state, or local law.
A little about us:
Being Magenta means something different to each of us, but whatever our role, we stand together behind the game-changing mission of Team Magenta.

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