Customer Service -Logistics New Hyde Park, NY
Location:
New Hyde Park , New York
Posted:
February 03, 2017
Reference:
00001HJP
POSITION SUMMARY:


Under moderate supervision of the Customer Service Manager and Supervisors or other supervisory/management level positions within the facility, is responsible for ensuring customer satisfaction by providing World Courier customers with courteous, professional and efficient service at all times

PRIMARY DUTIES AND RESPONSIBILITIES:
  • Flexibility in work schedule - 24 hour company will require overtime, holiday scheduling, and weekend shifts as necessary. Most CS Representatives are assigned to work one weekend day as part of their shift.

  • Demonstrating professionalism on the phone and in the office.
  • Providing Excellent Customer Service to internal and external clients
  • Working together as a team with all departments and offices.
  • Makes suggestions and recommendations to Supervisor/Manager in an effort to continually improve customer service operations.
  • Complies with all appropriate policies, procedures, safety rules and regulations.
  • Performs related duties as assigned.
  • Assisting in the training of new employee
Primary Shift Available:
Tuesday- Saturday or Sunday- Thursday
12PM-9PM, 1PM-10PM, 2PM-11PM
Training Period 6-8 weeks:
Monday- Friday
Various Day shifts


Qualifications:
EXPERIENCE AND EDUCATIONAL REQUIREMENTS:


College education and /or industry experience preferred. Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through a combination of experience and education. Normally requires zero (0) to two (2) years directly related experience

MINIMUM SKILLS, KNOWLEDGE AND ABILITY REQUIREMENTS:
  • Strong customer service skills

  • Strong interpersonal skills, positive attitude & self-motivated

  • Good decision making skills

  • Good analytical skills

  • Ability to communicate effectively both orally and in writing

  • Ability to resolve customer issues quickly and creatively in order to improve customer satisfaction

  • Familiarity with World Courier services and operations

  • Strong organizational skills; attention to detail

  • Basic knowledge of Microsoft Word, Excel and inventory management system

  • Strong typing/data entry skills


A little about us:
Where knowledge, reach and partnership shape healthcare delivery.

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