MANAGER OF TECHNICAL SUPPORT SERVICES OfficeTeam is staffing for a MANAGER OF TECHNICAL SUPPORT SERVICES. In this role you would handle daily and weekly staffing requirements and escalation of customer support problems as well as oversee all field related product issues. This MANAGER OF TECHNICAL SUPPORT SERVICES will work with other internal departments including sales, marketing, engineering and manufacturing, and handle internal and external customer objections. In addition, as the MANAGER OF TECHNICAL SUPPORT SERVICES you would oversee the Training and Support Technicians. Duties would include: Manage operations support department and personnel including performance and development Review responsiveness and record keeping, and take action to ensure successful results Provide support for troubleshooting and problem resolution Provide assistance to customers to ensure the most effective and efficient use products Act as a lead on support and service issues, strategy and approach Set clear objectives, evaluate progress and instill a high performance culture with focus on team work, service excellence and ownership for resolving customer issues Ensure and improve efficiency as appropriate Perform equipment installation and operator training at customers' facilities Liaison with the internal departments including sales, production, engineering Ensure high quality, up-to-date documentation for service arrangements and product manuals Maintain in house network and server infrastructure Please send your resume to Linda.Fernandez@OfficeTeam.com or apply online at www.OfficeTeam.com today. This position will be filled quickly! About OfficeTeam OfficeTeam is the world's leader in professional staffing for office support jobs, focusing exclusively on the temporary and temporary-to-full-time placement of professionals in the administrative field. We are faster at finding you work because of the depth of our client network. Specifically, our professional staffing managers connect with thousands of hiring managers in North America every week to find office support job opportunities. We evaluate all of our OfficeTeam temporaries' skills and match them with the needs of top employers in their area. © 2016 OfficeTeam. A Robert Half Company. An Equal Opportunity Employer M/F/Disability/Veterans.