Customer Service Manager (Pharma Experience Required) Our client develops, manufactures and markets blood rejuvenation and anticoagulant products. They have an immediate opening for an experienced Customer Service Manager at their facility just south of Quincy, MA. This individual will be responsible for directing the Customer Service function and overseeing all aspects of the customer service policies, objectives, and initiatives designed to ensure customer satisfaction. They will have constant client contact and will initially have one direct report assisting them. Responsibilities: Gives overall direction to Customer Service Team to perform the day to day operations (Including; order processing, customer notifications, supply chain management, order fulfillment, and product project development management) Develops and establishes procedures and policies governing customer correspondence Handling of customer complaints and returned goods Primary interface with all customers for orders, shipments, and audits Assures that all procedures and systems that Customer Service is responsible for are maintained, accurate reflecting current practice and cGMP expectations Represents the company at trade shows to generate additional product and company awareness Develops project plans, quotes, and milestone reports for customers regarding product development projects Develops and maintains effective supply chain management systems for new and existing products (Including; product discovery, raw materials to support supply of existing and new product lines) Develops financial budgets and plans to meet department objectives and expectations Requirements: Bachelor's degree in marketing or equivalent 5+ years of customer service experience 2+ years in a pharmaceutical managerial role Capability and desire to perform the duties and responsibilities listed above with flexibility to support new directives and goals Experience working in an environment regulated to 21 CFR 210 & 211 To Apply - Please send a Word version of your resume to email@example.com. Once reviewed, our team will contact you regarding the next step. If your resume is not a strong match for this position we will build a profile for you and contact you regarding future openings that are a better match for your skills and experience. All the best, The Adecco Team
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