Customer Service - Manufacturing
Knoxville , Tennessee
January 02, 2017
Pay Rate/Salary: $12-15 / Hour
Staffmark is now recruiting for career minded Customer Service Representatives for a manufacturer located in the Knoxville area! The ideal Customer Service Representative will successfully perform the following tasks:

  • Develop a knowledge of products quoted and sold

  • Share in general office tasks such as answering phones, filing, customer updates

  • Deal directly with customers either by telephone or electronically

  • Respond directly and promptly to customer inquiries. Provide pricing and shipping/delivery information when requested

  • Process customer purchase orders from receipt of customer PO to point of invoice

  • Utilize and understand different programs necessary for processing orders

  • Follow up on customer interactions; acknowledge every order on same day received

  • Provide freight quotes either through web based freight quotes or other programs utilized

  • Re-direct requests and unresolved issues to the designated resource (QA, Sales, Managers)

  • Obtain all relevant information to handle product and service inquiries. Set up new customer account including Sales Tax codes

  • Maintain Custom Quote Books and customer databases

  • Keep records of customer interactions, transactions and actions in program utilized. Update pricing and quote information on per order basis

  • Prepare and distribute reports assigned to you

  • If you are looking for a great career opportunity in a casual environment, this is the position for you! For immediate consideration, please submit qualified resumes to !

    Requirements�Customer service principles and practices
    �Knowledge of relevant computer applications
    �Typing and computer skills, utilizing multiple programs at one time
    �Knowledge of administrative procedures
    �Numeric, oral and written language applications

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