Customer Service Rep 1 - Call Center

  • Company: R R Donnelley
  • Posted: September 08, 2016
  • Reference ID: 204562

Provide post sales customer contact for inbound order fulfillment of print and print related services and/or kitting.  Execute print/kitting/distribution orders from customers received through the online systems or through direct contact with the customer.

Responsibilities

  • Process orders and change notices (also includes obtaining delivery special promises and special freight quotes) in related systems as required.
  • Perform pricing/generate quotes.
  • Verify composition or perform copy prep as needed for order processing purposes.
  • Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.
  • Data entry responsibilities, setting up new items and managing current inventories.
  • Performs other related duties and participates in special projects as assigned.

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