Customer Service Rep
Location:
Cheektowaga , New York
Posted:
November 20, 2017
Reference:
207211BR
: 12/18/17
11:00AM-7:30PM (Mon-Fri)
4:00PM - 12:30AM (Weekend Availability Required)

Do you consider yourself a leader in technology or are you the “Technology” guru with your friends and family? If so, we are looking to invite talented, motivated individuals to join our growing team. As a Spectrum Rep., you will assist with handling incoming customer calls in our fast-paced office environment. All calls are Inbound - No Cold Calling or Sales Quota Requirements here!

The inbound calls are coming straight from our current customers who will be looking for your expertise to walk them through their troubleshooting needs. We provide paid training to get you up and running - so you will feel confident in the knowledge that you are well prepared to help the customer with their concerns.

We welcome and nurture such extraordinary talent by fostering a fully supported, trained and team focused office environment to help you succeed from day one! Discover the most comprehensive training available…plus tremendous coaching/mentoring support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services to include international calling features, generous benefits including 401k with full match opportunity, an opportunity for shift differential pay, and many more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently support all efforts to simplify and enhance the customer experience

Professionally, accurately, and effectively handle in-bound calls from customers requesting;
  • Video troubleshooting
  • Spectrum Equipment diagnostics
  • Self Service customer education
  • Personal account review
  • Professional appointment coordination
  • Resolve customer questions or concerns in one call

Employee expectations include delivering on monthly performance metrics and performing other duties as may be requested by leadership.

PREFERRED QUALIFICATIONS
Ability to read, write, speak and understand English
6 months-1 years’ experience in a customer interfacing setting

Education, Certification & Licenses
High School diploma or equivalent

WORKING CONDITIONS
Office Environment

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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