Customer Service Rep
Location:
Rochester , New York
Posted:
November 21, 2017
Reference:
207364BR
Open Interviews will be taking place at the below dates and times:

Wednesday November 29th from 4-7PM



Start date: January 8, 2018

Please bring a copy of your resume and dress to impress!



Do you consider yourself a leader in technology?

Are you the go-to “Technology” guru with your friends and family?

Do you want to be an expert in the leading edge of technology in the telecommunications field…Then Spectrum is the place to be.

We welcome and nurture such extraordinary talent by fostering a fully supported, trained and team focused office environment to help you succeed from day one! Discover the most comprehensive training available…plus tremendous coaching/mentoring support, incentives and a clear career path for growth—all in a culture that values and rewards performance.

We have flexible schedules in a fast paced customer setting, all include a weekend shift and evening hours upon hire with early new shift options after training.

Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes free internet, discounted video and phone services to include international calling features, generous benefits including 401k with full match opportunity, an opportunity for shift differential pay, and many more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently support all efforts to simplify and enhance the customer experience

Professionally, accurately, and effectively handle in-bound calls from customers requesting;
  • Video troubleshooting
  • Spectrum Equipment diagnostics
  • Self Service customer education
  • Personal account review
  • Professional appointment coordination
  • Resolve customer questions or concerns in one call

Employee expectations include delivering on monthly performance metrics and performing other duties as may be requested by leadership.

PREFERRED QUALIFICATIONS

Ability to read, write, speak and understand English
6 months-1 years’ experience in a customer interfacing setting


Education, Certification & Licenses

High School diploma or equivalent


WORKING CONDITIONS

Office Environment

A little about us:
Spectrum is the nation’s fastest growing TV, internet and voice company. We’re committed to integrating the highest quality service with superior entertainment and communications products.

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