Are you versatile and cool under pressure? Does your “can do” attitude prevail over a fastpaced variety of customer concerns? Do you picture yourself a tech whiz? Then Spectrum is the place to be. We welcome and nurture such extraordinary talent. Discover the most comprehensive training available…plus tremendous support, and a clear career path for growth—all in a culture that values and rewards performance.
We are looking for a few people to join our team in this Full Time, entry level position.
As a team member in our Customer Care Center, you will assist customers with requests, primarily dealing with Video Repair issues. You will use your understanding of technology and communication devices to effortlessly troubleshoot issues with customer’s equipment (e.g. cable box, DVR, remote) and exhibit possibilities to subscribers. By providing information, options, and an unbeatable level of service you’ll make customers happy—today and going forward. Beyond a desire to enhance the total customer experience, you are multi talented and proficient.
You must be open to working flexible schedules, including weekends (Saturday and Sunday) and late hours as our Call Center is 24 hours a day, 7 days a week operation. Experience in a fast paced customer facing setting is highly desired.
Basic qualifications required to work in the Spectrum Customer Care environment:
High School Diploma or recognized equivalent
Open availability, including weekends (Saturday and Sunday) and late hours
6 months or more customer service experience; 1 or more years preferred
6 months or more working with multiple software applications; 1 or more years preferred
6 months – 1 year+ heavy volume phone experience in a Customer service/call center job preferred.
Spectrum believes that by providing our employees with a complete array of benefits, we can help them take care of the people who matter the most, both at work and at home. You will receive a total compensation package that includes monthly variable pay opportunities, performance bonuses, generous benefits, discount pricing on our residential products (so long as you live within our service area) and more. You’ll also discover ample resources and encouragement that inspire career progression and help you grow at your own pace.