Customer Service Rep I, Associate
Hickory , North Carolina
November 08, 2016
Position Description

Full Time

Start Date: Monday, December 19, 2016

Training: Three weeks, Monday-Friday 9AM-5:30PM

Essential Job Responsibilities:

·Responsible for resolving customer inquiries received via phone, email, or claim and diagnosing, resolving, and communicating resolutions under direct supervision.

·Responsible for delivering consistently excellent customer service over the phone and in writing, navigating systems, procedures, and other resources to provide accurate and timely resolution to customer inquiries, and documenting problem resolution and customer contact.

·Responsible for researching and diagnosing customer disputes and identifying the most efficient means to resolve them to the satisfaction of the company, the sponsor, and the subscriber.

·Other responsibilities include providing flexible assistance through cross-training and support to meet and exceed performance, customer satisfaction, and service level goals and providing follow up as needed on customer inquiries to ensure resolution satisfies customers and meets all internal expectations.

Required Qualifications:


High School Diploma or GED required

Job Related Experience:

  • One year customer service experience and/or one year call center experience required
  • Basic knowledge of Windows, MS Office Suite, and Internet Explorer required
  • Demonstrated ability to multi-task with keyboarding and phone required
  • Good verbal and written communication skills required
  • Must be able to work in a team environment
  • Pre-employment background, credit, and drug screen required.

Fiserv offers a competitive compensation and benefits program including:

·Medical/Dental/Vision Coverage (eligible on your first day of employment)

·On site cafeteria (cost partially subsidized by the company!)

·Unlimited free beverages

·Tuition Reimbursement

·Flexible Spending Accounts

·Business casual dress environment

·Comprehensive training programs

·Lucrative paid time off program

·Competitive Bonus and Incentive Plan!

Fiserv Who We Are

FORTUNE World's Most Admired Companies® 2015!!!!!

2015 Forbes America’s Best Employers!!!!

If you're a mobile banking user or pay your bills online – if you interact with a financial institution at all – chances are you're more familiar with Fiserv than you realize.

Fiserv is a global organization with more than 14,500 clients and 21,000 associates worldwide and takes pride in its mission to enable clients to achieve best-in-class results. The company is highly regarded for its financial services technology and services innovation, including award-winning solutions for mobile and online banking, payments, risk management, data analytics and core account processing.

Fiserv is helping its clients push the boundaries of what's possible in financial services, delivering deep expertise and innovative solutions to help financial institutions, businesses and consumers move and manage money faster and with greater ease than ever before.

There’s a reason why in 2014, Fiserv was named to FORTUNE® magazine’s list of the World’s Most Admired Companies and in 2013, Fiserv was recognized by the International Quality and Productivity Center Call Center Awards and Temkin Group Customer Experience Research for its commitment to call center culture and customer experience.


It’s Simply About You.

Fiserv Customer Solutions employees help make the financial lives of customers from thousands of financial institutions across the United States easier by resolving their financial challenges in a consistent, convenient and delightful manner each and every day.

If delivering an exceptional customer experience gets you excited, then come explore a career with us!

Fiserv is a global leader in financial services technology; Fiserv is driving innovation and changing the way financial services are delivered to businesses and consumers. Our Contact Center provides front-line support for bank and biller clients and their customers who use our bill payment products and card services. Comprehensive, paid training is included. State of the art contact center in a crisp, clean environment!

The 2013 Call Center Excellence Awards- Finalist: Greatest Job Creating a Culture that Inspires World-Class Excellence!

A little about us:

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