The primary purpose of this position is to communicate with different customers to process orders and assist with their queries regarding our products and services. Representatives also deal with customer concerns and communicate suitable solutions. The main goal is to project the Company's image in a professional and positive manner.
Processes customer orders which may include, but is not limited to: receiving, entering, verifying, and acknowledging orders, preparing credits and weekly order status, assisting in expediting orders, maintaining order files, and investigating order related issues.
Monitors order status and takes actions to ensure plant is meeting customer delivery requirements and commitments.
Operates all existing customer systems including, but not limited to: order processing, credits, core payments, and customer concerns.
Works closely with Production and Transportation departments to make and keep commitments to customers by performing administrative responsibilities related to transportation to ensure timely delivery and proper recordkeeping as it relates to the company's product.
Identifies and logs customer concerns and follows up on questions regarding all aspects of receipt of delivery, prices, shortages/overages, etc.
Maintains direct contact with both internal and external customers regarding orders. Tact, a sense of urgency, and an overall customer satisfaction focus is required.
Proactively identifies areas of opportunity for improved value added service for the purpose of resolving problems through suggested resolutions.
May order office supplies.
High school diploma, or general education diploma from an accredited institution, is required.
Associates degree preferred.
Minimum two years customer service experience in a manufacturing environment is required; however, inexperienced candidates, who demonstrate the aptitude and strong communication/organizational skills, may be considered. This will be at the discretion of the hiring manager and HR Manager.
Strong computer skills and basic working knowledge of Microsoft Word and Excel.
Excellent time management skills and ability to multi-task.
Excellent organizational skills and attention to detail.
Ability to consistently deliver excellent customer service to both external and internal customers.
Strong communication skills including the ability to work collaboratively with external and internal customers.
Must demonstrate strong, customer friendly, phone etiquette.
A little about us:
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