Adecco is currently assisting a local client in their search to fill a Customer Service Rep - Senior job in West Valley City, UT. This is a long term opportunity for the right person. If you would like to pursue a great opportunity and enjoy working for a fast paced company, then Apply Now if you meet the qualifications listed below! SUMMARY: Our people and technology meet the needs of employees and families. Candidates should possess a high level of professionalism and customer service skills. This is a very structured position responsible for answering incoming calls from consumers who have questions about account balances, card activation, application status, Treasury guidelines and regulations, and internal procedures. This role requires great people skills as individuals work to help solve customer issues. Individuals hired for this position will work to achieve personal operational goals in a collaborative team environment. Our client is a thriving business with an added personal significance; a rare combination that will allow your career to flourish. DESCRIPTION: Taking inbound calls from consumers Handling and researching issues over the phone Utilizing the computer database to verify and document information MINIMUM QUALIFICATIONS: 1+ year of Customer Service experience analyzing and solving customer's problems 1+ year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties An education level of at least a High School Diploma or GED Authorization to work in the United States Available to work 40 hours per week anytime within the operating hours of the site Familiarity with computer and Windows PC applications, which includes the ability to learn new and complex computer system applications SOFT SKILLS: Ability to navigate a computer while on the phone Ability to multi-task, this includes ability to understand multiple products and multiple levels of benefits within each product Ability to remain focused and productive each day though tasks may be repetitive WORK ENVIRONMENT: Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or mouse, handling other objects, long periods working at a computer Service center environment with moderate noise level due to Representatives talking, computers, printers, and floor activity This is a 6+ month assignment with possible extension and permanent opportunities. Adecco provides one of the most comprehensive benefits packages in the industry to contract employees. HOW TO APPLY: Candidates interested in this Opportunity should apply IMMEDIATELY. DO NOT DELAY. Please click on the "Apply Now" button to fill out your application. If you have any questions, you can contact Kristin Kaiser at firstname.lastname@example.org. ***Applicants must be currently authorized to work in the United States on a full-time basis*** IMPORTANT INFORMATION: This position is being recruited for by Adecco's Service Delivery Center, not your local Adecco Branch Office. To be considered for this position, you must use the "apply now" button to submit your resume. If you have questions about the position, you may contact the recruiter recruiting for this position listed above, however your resume must be received via the "apply now" button included within to be considered. The Adecco Group is a global leader in HR services. Our group connects over 700,000 associates with our business clients each day through our 6,600 offices in over 70 countries and territories around the world. We offer employment opportunities at any stage in your professional career. Contact us today to discuss available contract and direct hire positions. Adecco Group offers benefits including Holiday, 401(k), Insurance Benefit Plans and Service/Anniversary Bonus opportunities. Equal Opportunity Employer Minorities/Women/Veterans/Disabled
A little about us:
We partner with people to improve skills, teams and lives every day, and we help them achieve more than they ever thought possible.