Adecco is recruiting for Senior Customer Service Reps, please see details below. This requisition is for Prevention & Wellbeing additional volume due to Open Enrollment. Specific Duties: 1. The Senior Customer Service Representative is responsible for answering incoming calls from consumers with questions about wellness incentives, website navigation and other internal procedures. 2. Taking inbound calls from consumers and researching issues over the phone. 3. Utilizing the computer database to verify and document information 4. Consistently meeting established productivity, schedule adherence, and quality standards Training Hours: 8am-5pm PST Must have qualifications/experience: • 1 year of customer service experience analyzing and solving customer problems, OR 1 year of experience in an office setting environment using the telephone and computer as the primary instruments to perform job duties • An education level of at least a high school diploma or GED OR 10 years of equivalent working experience • Authorization to work in the United States • Available to work 40 hours per week anytime within the operating hours of the site (5am-8pm PST) • Prior stable work experience • Familiarity with computer and Windows PC applications, which includes the ability to learn new • and complex computer system applications • Ability to navigate a computer while on the phone • Ability to multi-task, this includes ability to understand multiple products and multiple levels of • benefits within each product • Ability to remain focused and productive each day though tasks may be repetitive • Willing to work and contribute in a team environment Knowledge of Eligibility processes, practices and concepts preferred. • Basic knowledge of managed care industry preferred • Physical Requirements and Work Environment: • Frequent speaking, listening using a headset, sitting, use of hands/fingers across keyboard or • mouse, handling other objects, long periods working at a computer • Service center environment with moderate noise level due to Representatives talking, computers, printers Equal Opportunity Employer Minorities/Women/Veterans/Disabled Equal Opportunity Employer Minorities/Women/Veterans/Disabled
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